Court Booking Rules & Guest Policy.

What's New: 

• You no longer have to provide all 4 names on the booking for doubles play.

Note: 

• • This does not mean that you are allowed to lend your tokens to other members. Use of false names is still considered a “false booking”. 

  • Your guest still has to pay the guest fee if you booked a court to play with them.

  • During prime time sessions, back to back singles court booking is still not allowed. If the intention is to play doubles back to back, one pair of names may be used to book the first session, then the other pair of names may be used to book the second session.

Court Booking Rules

1. Methods of Booking. It is strongly recommended that you book online when possible. Phone bookings will be accepted while the club is open and staff is working. In person booking is now allowed but please try to keep it to a minimum. 

2. Advanced Booking - Day Limit. You are allowed to book courts up to 6 days in advance, rolling by time of day. Courts can be reserved online until the hour of play.

For example: if today is Sunday and the time is 16:30, you will be able to book as far out as next Saturday for a 16:30 court time.

3. Prime vs non-prime time sessions. There are two types of booking sessions: Prime time sessions and non-prime time sessions.

Prime time sessions have start times between 5:30pm and 9pm Monday to Friday.

On the booking grid, prime time sessions are colour-coded RED and non-prime time sessions are colour-coded BLACK.

4. Booking Tokens. You have 2 Any-Time Booking Tokens that you can use for either prime time or non-prime time sessions, plus 1 Non-Prime Time Booking Token that you can use ONLY for non-prime sessions.

For example: if today is May 17th, and you book 1 session for May 19th, 1 session for May 21st, and 1 session for May 22nd, then today (the day you book 3 sessions in advance) you are “out of token”. However, by the time you finish playing your May 19th session, you will have 1 token freed-up and you can start booking another session.

Keep in mind that participating in certain programs may cost a booking token. See Notes below for details.

5. Token-free Booking / NAB. A court that remains unreserved within 2 (two) hours from its starting time can be booked without using any of your booking tokens. This type of booking is called Non-Advance Booking (NAB). 

Notes on NAB: 

5. • You can only do one NAB at a time.

   • The system will automatically use your NAB privilege when you book a session that is less than 2 hours from its start time.

   • The NAB privilege applies to ALL players within that session.

6. Back to Back Booking. During prime time sessions, back to back court bookings for singles play is not allowed. NAB (Non-Advance Booking) overrides this rule.

If the intention is to play doubles back to back, one pair of names may be used to book the first session, then the other pair of names may be used to book the second session. 

7. Spontaneous Plays. You can join unplanned, spontaneous play with other members without using a token.

For example: it is possible to play if you happen to be at the club and you are invited to replace a no-show/late show player, or play an impromptu doubles game.

Keep in mind: this is not an invitation to “game the system” – see rule 14. The basic rule of thumb is "if you planned it, use your token".

8. Incomplete Booking. You no longer have to provide all 4 names on the booking for doubles play.

Note: 

8. • This does not mean that you are allowed to lend your tokens to other members. Use of false names is still considered a “false booking”. 

   • Your guest still has to pay the guest fee if you booked a court to play with them.

   • During prime time sessions, back to back singles court booking is still not allowed. If the intention is to play doubles back to back, one pair of names may be used to book the first session, then the other pair of names may be used to book the second session.

9. Minimum number of players required. All courts require at least two players to complete the booking, except court 3 where only one name is needed for Practice Serve.

Note that Practice Serve is not allowed during prime time sessions (NAB overrides this restriction).

To book Court 3 for Practice Serve, select “Practice Serves” in the Player 2 input box. 

10. Booking Cancellations. Failure to cancel a court booking when you did not show up is considered as a “no-show”.

A high rate of cancellations less than 60 minutes before the start time may result in penalty. 

A suspiciously high cancelling to playing ratio may result in penalty. 

Do not ask our staff to do court cancellations for you. You have to do this yourself online. Note that court cancellations can only be done by the person who “owns” the booking. If you are not the owner of the booking, reach out to the owner of the booking and ask them to remove your name. 

11. Waitlist Feature. You can choose to get an automated email notification when a booked court becomes free by adding your name to a court waitlist. Note that you will still have to book the court yourself. First come first serve. 

12. Lateness. Player(s) who arrive 10 minutes late past the reserved court start time will be considered as a “no-show”. When this happens, the other player(s) who did arrive on time and are waiting on the court must notify the staff. The court may be released to other members as per staff’s discretion.

13. False Booking. Courts may not be booked without a member’s consent and full intention to play. Use of false names is considered a “false booking”. Members shall notify the staff if they become aware of a “false booking”.

14. Gaming the System. Any type of gaming the system (e.g. using someone else’s name as a placeholder) is not allowed. Suspicious patterns (e.g. cancelling more than playing) are subject to review and may be deemed as “misuse”.

15. Penalties. Incomplete bookings, no-shows, false bookings and misuse will result in the following penalties:

    • 1st Offence:            Reminder

    • 2nd Offence:          Warning

    • 3rd Offence:           One week booking suspension

    • 4th Offence:           Two weeks booking suspension

    • 5th Offence:           One month booking suspension

    • 6th Offence:           Booking suspension for the remainder of the club season

During a Booking suspension, members may book courts using the NAB (Non-Advance Booking) method only.

NOTES:

Each of the below activities will cost you 1 (one) Any-Time booking token:

• playing a ladder match during a prime-time session.

Each of the below activities will cost you 1 (one) Non-Prime Time booking token:

• playing a ladder match during a non-prime time session.

Additional Booking Rules

1. Junior Full members must play with at least one adult during prime sessions.

2. After the rain, a member who squeegeed a wet court and makes it playable again is entitled to have that court for at least one full session (60 minutes). The details must be consulted and confirmed by the staff. Staff decisions are final.

Guest Policy

• Each member has 15 guest passes per season. Each guest pass is valid for 1 (one) day. NAB (Non-Advance Booking) will not count towards your guest pass limit.

• Guest fee is $5 per session and must be paid at the time of booking (you will have about 15 minutes to complete the transaction).

Note:  Maximum guest fee is $10 per day. If you had to pay more than $10 per day for the guest fee, contact the office to get the difference credited. 

• Guests cannot play during prime time, but NAB overrides this rule.

• Guest must complete and sign the Club waiver and the COVID waiver prior to playing (they would only need to do it once per season). Click here to access the document.

• Guest must self-screen for COVID-19 each time before coming to the club. Click here to see how.

• Guest must play with the sponsoring member.

• Club Rules apply to Guests.

For a step-by-step instruction on how to book with a guest, click here.